BENEFITS
DATA-DRIVEN COMPENSATION
We'll create a pay package that is fair based on market data for your role and experience.
GENEROUS HEALTH INSURANCE
Dental, eyes, prescription drugs, physiotherapy, etc. are covered for you, your spouse and children.
ONE OFFICE DAY A WEEK
Enjoy a beautiful open space that's great for work and even better for team lunches. Oh, and did we mention free parking?
GREAT GEAR
You'll have fast computers and any software you need to do your job.
PAID CONFERENCES
Like to travel and keep your skills sharp? We'll pay for conferences in or out of town.
HEALTH & WELLNESS
You'll get an annual stipend towards equipment and services that benefit your wellbeing.
OUR PROMISE
NO IRRELEVANT QUESTIONS
Our questions are about your job experience and to see how you approach problems related to our business. No brain teasers or having to argue that your strength is actually a weakness.
NO UNFAIR ADVANTAGES
We provide equal pay for equal work and we don't make offers based on personal connections. If someone refers you to a job at Archon they will not be a part of the hiring process for that role.
A TWO-WAY STREET
You'll have to answer questions, so it's only fair you get to ask us some, too. Ask us anything about the job, our culture, work-life balance, or why we chose the name Archon Systems.
A LONG-TERM VISION
It's ok if you want to take some time before joining. Our goal is to build a team of passionate experts to grow with the company - not just paying someone to get one job done.
YOU'LL HAVE HELP FROM DAY ONE
On your first day you'll get your own computer, equipment, and accounts ready. But more importantly you'll have an assigned buddy to train you in our processes and show you around.
YOU HAVE OUR RESPECT
We celebrate diversity as an equal opportunity employer. We hire people based on what they can contribute, not what they look like, what they believe in, or whom they love.
JOBS
“Open Now” jobs are immediately available.
Quality Assurance (QA) Analyst
Customer Success and Support Specialist
(Hybrid – Lisbon)
Business Development Representative
Content Creator
Podcast, Videos, Blog, and B2B Marketing
Customer Onboarding and Support Specialist
Community & Support Representative
Quality Assurance (QA) Analyst
Tell us what’s wrong with our software! You’ll explore new features and improvements, be in charge of finding bugs, suggesting improvements, and help ensure that it meets user needs. Your detail-oriented mind will discover problems, your technical skills will help in getting to the bottom of issues, and your interpersonal skills will help in coordinating work and clarifying issues.
Responsibilities
- Perform exploratory software testing on changes in our desktop, web, and mobile apps, checking from user interface details to the nuances of complex business calculations.
- Work closely with our product managers, developers, and designers to ensure that we’re both building the right thing, and building the thing right.
- Track down bugs and problems at any level of a complex software architecture.
- Communicate clearly and concisely with customer-facing teams and customers to track down problems, and verify that they are fixed.
- Managing the pre-release testing processes, including checking on automated tests, manual testing as needed, and coordinating with other teams.
- Make the call to defer a release if it’s not ready.
- Continually work towards improving our QA systems and processes.
Requirements
- 1+ year of technical experience in a software company, or a bachelor’s degree in computer science or a related field.
- Experience digging into logs and SQL databases to get to the root of the problem
- Quick and enthusiastic learner of new technologies
- Strong communication and interpersonal skills, especially in written format
- Strong analytical, logical, and quantitative skills for tracking down bugs
- Disciplined, skeptical and methodical mindset
- The drive and courage necessary to ask challenging questions and work with multiple people to push for change
Nice to have (but not necessary):
- Knowledge of the software development life cycle, testing strategies, tools, and QA methodologies
- Experience with small business inventory management
- Some experience with writing test automation code in Playwright, Cypress, or Selenium
- Other experience with programming
Now what?
What are you waiting for? To apply, go to this webpage
What you can expect when applying for a job at Archon
At Archon, we celebrate diversity as an equal opportunity employer. We hire people based on what they can contribute and we provide equal pay for equal work.
Customer Success and Support Specialist (Hybrid – Lisbon)
As our Customer Success and Support Specialist, you’ll be the key point of contact for our customers, helping them get the most out of inFlow software while ensuring their technical issues are resolved. This hybrid role combines customer success management with hands-on product support. Based in Lisbon with one day in the office, you’ll have a direct impact on our customers’ success by helping them set up their businesses, offering personalized training, troubleshooting issues, and fostering long-term relationships.
Core responsibilities:
- Manage a set of customer accounts across their entire lifecycle, driving engagement, adoption, and growth.
- Provide customer support via email, live chat, and phone during business hours (9am - 6pm, Monday-Friday) to troubleshoot technical issues, investigate software bugs, and answer questions.
- Guide customers through the onboarding process by offering 1:1 or group training sessions via Zoom, helping them with tasks like:
- Importing inventory into the system.
- Setting up basic account details.
- Recommending the best workflow for their needs.
- Integrating third-party software tools.
- Resolve technical issues for customers, from basic software troubleshooting to investigating more complex integration problems.
- Proactively schedule regular check-ins to ensure our customers are adopting inFlow effectively, and help them get the most out of the software.
- Handle customer renewals and cancellations, working to retain customers by providing excellent support and guidance.
Secondary Responsibilities:
- Collaborate with cross-functional teams (Product, Sales, QA, Marketing) to ensure customers' voices are heard and drive improvements in our software.
- Contribute to internal and external knowledge bases, improving support resources with feedback and suggestions.
- Participate in additional projects to enhance customer engagement, retention, and improve internal processes.
- Flag issues to appropriate teams and suggest improvements to ensure inFlow is as effective as possible for our customers.
What We’re Looking For
- Customer-centric and empathetic: You understand customer pain points and genuinely want to help them succeed.
- Strong communicator: You have no problem jumping on a call or writing an email to explain complicated concepts in a simple way.
- Quick learner: You can easily pick up and master new software and are efficient with your time.
- Problem-solver: You enjoy tackling technical challenges and aren’t afraid to dive into complex issues.
- Self-starter: You manage your time well and can handle the demands of managing accounts and offering support without constant supervision.
- Team player: You’re part of a collaborative team, willing to help colleagues and contribute beyond your main role.
- Personable and friendly: You enjoy building relationships and making people happy.
Nice to Have
- Experience in customer-facing roles (support, hospitality, retail, etc.).
- Experience or understanding of SaaS and inventory management.
- Familiarity with onboarding, technical support, and small business needs.
- Bonus points if you have quirky hobbies—we love hearing about what makes you unique!
Now what?
What are you waiting for? To apply, go to this webpage:
What you can expect when applying for a job at Archon
At Archon we celebrate diversity as an equal opportunity employer. We hire people based on what they can contribute and we provide equal pay for equal work.
Business Development Representative
As part of our sales team, reporting to the Director of Business Development, you'll be the bridge between us and our potential partners. Your primary goal is to expand our partner program by bringing in new partners and also strengthening our current partnerships. This role goes beyond mere phone calls and emails; it's about cultivating enduring connections that transform leads into dedicated partners.
It’s also important to note that our partnership program is an easy sell and one of the industry’s most generous.
What you'd do
- Engage with partner leads via email, phone, and other outreach methods
- Cultivate these leads, guiding them to join our partner program
- Understand each partner’s unique business and goals; build and present product demos catering to those points
- Work closely within the sales team, contributing to outreach strategies
- Develop expertise in our product and the competitive field: Master the ins and outs of inFlow, understanding precisely how it stands out in the market. Be savvy about when it's the ideal solution for a partner compared to other options.
- Track the entire partner sales pipeline through our CRM, Hubspot.
- Help shape the product by recording and sharing feedback from leads with the development team
- Come up with your own ideas for growing our customer base!
- Report directly to the Director of Business Development, offering insights and feedback
What we need from you
- 2+ years of sales experience. Even better: B2B SaaS partner experience
- Experience working with CRMs like Hubspot, Salesforce, Insightly, etc
- Experience working with partnership management software such as Partnerstack
- Tech-savvy. You’re comfortable working with a range of applications and pick up on new ones quickly
- Customer-centric and empathetic. You can empathize with partner pain points and are genuinely invested in our partners’ success. You’re willing to go the extra mile to make our solution work for them.
- Confident and driven. You’re proactive and motivated about reaching out and following up.
- A plus - experience with inventory management, small businesses, and weird hobbies
Now what?
What are you waiting for? To apply, go to this webpage:
What you can expect when applying for a job at Archon
At Archon we celebrate diversity as an equal opportunity employer. We hire people based on what they can contribute and we provide equal pay for equal work.
Content Creator - Podcast, Videos, Blog, and B2B Marketing
Help us further establish ourselves as experts in inventory management!
As a Content Creator, you'll be primarily responsible for producing our new podcast, as well as helping
to create videos, images/graphics, and articles that small businesses find interesting.
Check out our inFlow Blog and YouTube channel
and see what type of content we're already producing!
What you'd do
- Produce various forms of B2B content for small business audiences to build the brand and acquire sales leads
- Research business topics and keywords that generate views
- Produce, edit, and publish podcast episodes, with both audio and video elements (remote interviews with industry experts)
- Upload, monitor, and manage podcasts across multiple platforms (Apple Podcasts, Spotify, Google Podcasts, etc)
- Create short highlight clips from long-form podcasts and videos
- Collaborate with the marketing team to create content that aligns with the brand's content style, and marketing goals
- Post, monitor, and manage all social media accounts (Facebook, LinkedIn, Twitter, Instagram, TikTok)
- Track the flow of content views → website visit → software trial
What we need from you
- 1+ years of sales experience. Even better: B2B SaaS inbound sales experience
- Experience working with CRMs like Hubspot, Salesforce, Insightly, etc.
- Tech-savvy. You're comfortable working with a range of applications and pick up on new ones quickly
- Customer-centric and empathetic. You can empathize with customer pain points and are genuinely invested in our customers' success. You're willing to go the extra mile to make our solution work for them. You're curious about small businesses and what they do to keep their customers happy
- Confident, self-motivated and driven. You get a thrill out of clicking “done” on your task list and don't need to be told how to use your time. You are proactive about reaching out and following up
- Fluent in English and another European language
- A plus - experience with inventory management, small businesses, and weird hobbies
Now what?
What are you waiting for? To apply, go to this webpage:
What you can expect when applying for a job at Archon
At Archon we celebrate diversity as an equal opportunity employer. We hire people based on what they can contribute and we provide equal pay for equal work.
Customer Onboarding and Support Specialist
Help small businesses get set up with our software and create a positive customer experience!
As our Customer Onboarding and Support Specialist, you'll mainly be helping customers get their
businesses set up on inFlow through personalized, 1:1 training sessions. Teach them how they can get
the
most out of the software they subscribed for. A portion of your time will be dedicated to
troubleshooting and customer support too. Your goal is to keep our customers' businesses working
smoothly and efficiently.
What you'd do
Core responsibilities
- Understand our customers' businesses and how they may benefit from inFlow
- Provide 1:1 or 1:many onboarding sessions over Zoom for customers who recently signed up to inFlow. Help them get set up with things such as:
- Import their inventory into the program
- Set up basic account information
- Recommend the best workflow/way to use inFlow for their company
- Help set up integrations with 3rd party softwares
- Teach customers how to use inFlow Cloud effectively so they can begin using the software quickly and confidently
- Make people happy by solving problems. Earn more praise like this: "I want to thank inFlow support. They were so amazing helping us set up our very complicated inventory."
- Work on side projects to help improve onboarding, engagement and retention
Secondary responsibilities
- Provide support to our customers through email, live chat and phone for things such as:
- Teaching customers how to use our product
- Troubleshooting technical issues
- Answer questions about what inFlow can/can't do
- Gather feedback from customers and share with our development team
- Represent the customer voice and CSI team on special projects across departments like Sales, QA and Product teams
- Come up with your own ideas on how to help out!
What we're looking for
- Customer-centric and empathetic. You empathize with customer pain points and genuinely care about finding them a solution. You're willing to go the extra mile to make our solution work for them.
- Strong communicator. You have no problem picking up the phone and talking to customers directly to train them, help solve problems or just check-in
- Quick learner. You can learn complex software and processes quickly and are efficient with your time.
- Self-starter. You are naturally self-motivated and can manage your own time well
- Technical. You have strong problem-solving skills and are not afraid to tackle tough technical computer issues.
- Team player. We're a tight-knit team that always helps each other out, even if it's outside our responsibilities.
- Great personality. No need to be the life of the party but you are friendly, positive, and likeable.
- Remote work environment. You are comfortable working from home 5 days a week (for now) and communicating with the rest of the team online.
Nice to have
- Experience in front-line or service-based positions with direct customer interactions (support, hospitality, retail, etc.)
- Experience or understanding of the software-as-a-service industry
- A plus - experience with onboarding/training, support, inventory management, small businesses, working remotely and weird hobbies - we looove weird hobbies!
Now what?
What are you waiting for? To apply, go to this webpage:
What you can expect when applying for a job at Archon
At Archon we celebrate diversity as an equal opportunity employer. We hire people based on what they can contribute and we provide equal pay for equal work.
Community & Support Representative
Help small businesses with our software and build a user community!
As a Community & Support Representative, you’ll be helping customers use our products, troubleshoot
their issues and, in general, making sure they are taken care of. We want to humanize the technology
experience and build a great user community.
What you'd do
Core responsibilities
- Talk to our customers through email, live chat and phone during business hours (9am - 5pm, Monday-Friday)
- Provide customer support for thing such as:
- Troubleshoot technical issues (e.g. investigate software bugs versus user errors)
- Investigate software integration errors
- Teach customers how to use our products
- Answer questions about what inFlow can and can't do
- Make people happy by solving problems. Earn more praise like this: "I want to thank inFlow support. They were so amazing helping us set up our very complicated inventory."
- Work on side projects to help improve support, engagement and retention
Secondary responsibilities
- Gather feedback from customers and share with our development team
- Periodically help with testing and suggesting new improvements to the product
- Represent the customer voice and Support team on special projects across departments like Sales, QA and Product teams
- Provide feedback on ways to improve and expand our internal and external support articles
- Come up with your own ideas on how to help out!
What we're looking for
- Customer-centric and empathetic. You empathize with customer pain points and genuinely care about finding them a solution. You're willing to go the extra mile to make our solution work for them.
- Technical. You have strong problem solving skills and are not afraid to tackle tough technical computer issues.
- Quick learner. You can learn complex software and processes quickly and are efficient with your time.
- Strong communicator. You can explain complicated concepts in a simple and understandable way and have no problem picking up the phone to help resolve customer issues.
- Self-starter. You are naturally self-motivated and can manage your time well.
- Team player. We're a tight knit team that always helps each other out, even if it's outside our responsibilities.
- Great personality. No need to be the life of the party but you are friendly, positive, and likeable.
- Remote work environment. You are comfortable working from home 5 days a week (for now) and communicating with the rest of the team online.
Nice to have
- Experience in front-line or service-based positions with direct customer interactions (support, hospitality, retail, etc.)
- Experience or understanding of the software-as-a-service industry
- A plus - experience with technical support, inventory management, small businesses, working remotely and weird hobbies - we looove weird hobbies!
Now what?
What are you waiting for? To apply, go to this webpage:
What you can expect when applying for a job at Archon
At Archon we celebrate diversity as an equal opportunity employer. We hire people based on what they can contribute and we provide equal pay for equal work.