Senior Data Engineer

Be in charge of data for a growing software-as-a-service company! As our first dedicated data-centric employee, you would be setting the stage for how we collect, store, synchronize, analyze, and build reporting on various forms of data company-wide.

Responsibilities

Over time, we expect that your responsibilities would include:

• Define a modern, practical data architecture and warehousing strategy for our various data needs.
• Define, create, and maintain data pipelines to synchronize data between various systems used in our company.
• Build dashboards to allow various stakeholders to monitor key metrics
• Create ad-hoc analyses on to answer business questions or discover new insights
• Clearly document nuances of the data architecture
• Communicate directly with various stakeholders across the organization to address data concerns and improve reporting

Requirements

• 2+ years of experience with managing and troubleshooting data architecture and pipelines
• A bachelor’s degree in computer science or related discipline, or equivalent work experience
• A careful, detail-oriented approach that keeps data organized, well-communicated, and correct
• Strong working experience with SQL and spreadsheets
• Some programming experience in C#, Java, or other strongly-typed programming languages
• Experience creating reusable reports (e.g. in PowerBI)
• Excellent communication skills in gathering requirements and precisely and concisely explaining data nuances
• The drive and self-confidence to evolve your own role over time

Nice to have (but not necessary):

• Data science skills, like machine learning and predictive analytics.
• Experience managing subscription data.
• Experience dealing with massive data sets (ours are mostly smallish, hundreds of thousands of rows)

Now what?

What are you waiting for? To apply, go to this webpage

• https://bit.ly/archonsystems-DataEngineer-Jan-2025

What you can expect when applying for a job at Archon

• http://www.archonsystems.com/devblog/2019/04/15/what-you-can-expect-when-applying-for-a-job-at-archon/

At Archon, we celebrate diversity as an equal opportunity employer. We hire people based on what they can contribute and we provide equal pay for equal work.

Software Developer (C#, .NET, React)

We’re looking for someone to join our friendly and world-class development team. As the 65th member of our tight-knit team, you’ll help us take on the challenges of delivering modern, scalable, and performant APIs as well as our web and mobile application to users around the world who depend on inFlow for their businesses.

We value working happily, creativity and collaboration. If you have a knack for transforming ideas into meaningful solutions and are passionate about making a positive impact for small businesses worldwide, then we’d love to hear from you!

What you’d do:

• Work with our amazing Development team to create new REST APIs & backend infrastructure (C#, SQL, Azure) to help us expand our features for our web, Android, and iOS apps (React, React Native, and Typescript)
• Collaborate with our DevOps to ensure our APIs are scalable and highly performant
• Coordinate with UX and Product Managers on current and future projects
• Initiate your own ideas and projects to help us grow. We pride ourselves on being a high-trust environment, empowering you to make the right changes & decisions.

Our Stack:

We try to keep our stack fairly up to date, we’ve evolved our codebase from a Windows-only on-premises client-database architecture in 2006 all the way to a modern cloud-based multi-tenant multi-platform system in 2023. Here’s a little taste tech you’d experience:

• Our backend is powered by .NET 8 and C# 12 along with some other technologies such as Microsoft Orleans and Entity Framework/ EF Core. SQL Server is our go-to for data storage.
• We heavily utilize Microsoft Azure for our cloud services, orchestrating with Kubernetes and Docker for smooth deployments and scalable infrastructure.
• Our front end uses React & NextJS for our web products along with React Native & Expo for our mobile applications. The whole codebase is written in TypeScript
• We have a wide range of testing tools including Playwright, Percy, Mocha, and xUnit.net, along with some of our own custom built testing tools.
• Our deployment pipeline is streamlined with Github for version control and continuous integration, and Octopus for deployment management

Nice to have (but not necessary)

• Experience with our backend development stack is a bonus, but any experience with similar strongly typed language or technologies would be great!
• Experience with frontend web technologies similar to ours would be a plus. If not, no worries!
• Experience with hosting on Microsoft Azure or similar Cloud Providers
• Experience with Microservices & serverless architectures
• Experience with Docker
• Experience with using Git as version control
• Experience with serverless architectures

Other stuff we’d be happy to hear about

• Open-source and recreational coding projects. Anything similar to that too is great!
• Awards and contests
• Experience with business systems (accounting, inventory, CRM, etc.)
• Close experience with small businesses

Now what?

What are you waiting for? To apply, go to this webpage:

• https://bit.ly/archonsystems-SoftwareDeveloper-Jan-2025

What you can expect when applying for a job at Archon

• http://www.archonsystems.com/devblog/2019/04/15/what-you-can-expect-when-applying-for-a-job-at-archon/

At Archon we celebrate diversity as an equal opportunity employer. We hire people based on what they can contribute and we provide equal pay for equal work.

Business Development Representative

As part of our sales team, reporting to the Director of Business Development, you'll be the bridge between us and our potential partners. Your primary goal is to expand our partner program by bringing in new partners and also strengthening our current partnerships. This role goes beyond mere phone calls and emails; it's about cultivating enduring connections that transform leads into dedicated partners.

It’s also important to note that our partnership program is an easy sell and one of the industry’s most generous.

What you'd do

• Engage with partner leads via email, phone, and other outreach methods
• Cultivate these leads, guiding them to join our partner program
• Understand each partner’s unique business and goals; build and present product demos catering to those points
• Work closely within the sales team, contributing to outreach strategies
• Develop expertise in our product and the competitive field: Master the ins and outs of inFlow, understanding precisely how it stands out in the market. Be savvy about when it's the ideal solution for a partner compared to other options.
• Track the entire partner sales pipeline through our CRM, Hubspot.
• Help shape the product by recording and sharing feedback from leads with the development team
• Come up with your own ideas for growing our customer base!
• Report directly to the Director of Business Development, offering insights and feedback

What we need from you

• 2+ years of sales experience. Even better: B2B SaaS partner experience
• Experience working with CRMs like Hubspot, Salesforce, Insightly, etc
• Experience working with partnership management software such as Partnerstack
• Tech-savvy. You’re comfortable working with a range of applications and pick up on new ones quickly
• Customer-centric and empathetic. You can empathize with partner pain points and are genuinely invested in our partners’ success. You’re willing to go the extra mile to make our solution work for them.
• Confident and driven. You’re proactive and motivated about reaching out and following up.
• A plus - experience with inventory management, small businesses, and weird hobbies

Now what?

What are you waiting for? To apply, go to this webpage:

• https://bit.ly/archonsystems-BusinessDevRep-Feb2024

What you can expect when applying for a job at Archon

• http://www.archonsystems.com/devblog/2019/04/15/what-you-can-expect-when-applying-for-a-job-at-archon/

At Archon we celebrate diversity as an equal opportunity employer. We hire people based on what they can contribute and we provide equal pay for equal work.

Content Creator - Podcast, Videos, Blog, and B2B Marketing

Help us further establish ourselves as experts in inventory management!
As a Content Creator, you'll be primarily responsible for producing our new podcast, as well as helping to create videos, images/graphics, and articles that small businesses find interesting.
Check out our inFlow Blog and YouTube channel and see what type of content we're already producing!

What you'd do

• Produce various forms of B2B content for small business audiences to build the brand and acquire sales leads
• Research business topics and keywords that generate views
• Produce, edit, and publish podcast episodes, with both audio and video elements (remote interviews with industry experts)
• Upload, monitor, and manage podcasts across multiple platforms (Apple Podcasts, Spotify, Google Podcasts, etc)
• Create short highlight clips from long-form podcasts and videos
• Collaborate with the marketing team to create content that aligns with the brand's content style, and marketing goals
• Post, monitor, and manage all social media accounts (Facebook, LinkedIn, Twitter, Instagram, TikTok)
• Track the flow of content views → website visit → software trial

What we need from you

• 1+ years of sales experience. Even better: B2B SaaS inbound sales experience
• Experience working with CRMs like Hubspot, Salesforce, Insightly, etc.
• Tech-savvy. You're comfortable working with a range of applications and pick up on new ones quickly
• Customer-centric and empathetic. You can empathize with customer pain points and are genuinely invested in our customers' success. You're willing to go the extra mile to make our solution work for them. You're curious about small businesses and what they do to keep their customers happy
• Confident, self-motivated and driven. You get a thrill out of clicking “done” on your task list and don't need to be told how to use your time. You are proactive about reaching out and following up
• Fluent in English and another European language
• A plus - experience with inventory management, small businesses, and weird hobbies

Now what?

What are you waiting for? To apply, go to this webpage:

• https://bit.ly/archonsystemsinc-SalesDevelopmentRep-March2023

What you can expect when applying for a job at Archon

• http://www.archonsystems.com/devblog/2019/04/15/what-you-can-expect-when-applying-for-a-job-at-archon/

At Archon we celebrate diversity as an equal opportunity employer. We hire people based on what they can contribute and we provide equal pay for equal work.

Customer Onboarding and Support Specialist

Help small businesses get set up with our software and create a positive customer experience!
As our Customer Onboarding and Support Specialist, you'll mainly be helping customers get their businesses set up on inFlow through personalized, 1:1 training sessions. Teach them how they can get the most out of the software they subscribed for. A portion of your time will be dedicated to troubleshooting and customer support too. Your goal is to keep our customers' businesses working smoothly and efficiently.

What you'd do

Core responsibilities

• Understand our customers' businesses and how they may benefit from inFlow
• Provide 1:1 or 1:many onboarding sessions over Zoom for customers who recently signed up to inFlow. Help them get set up with things such as:
• Import their inventory into the program
• Set up basic account information
• Recommend the best workflow/way to use inFlow for their company
• Help set up integrations with 3rd party softwares
• Teach customers how to use inFlow Cloud effectively so they can begin using the software quickly and confidently
• Make people happy by solving problems. Earn more praise like this: "I want to thank inFlow support. They were so amazing helping us set up our very complicated inventory."
• Work on side projects to help improve onboarding, engagement and retention

Secondary responsibilities

• Provide support to our customers through email, live chat and phone for things such as:
• Teaching customers how to use our product
• Troubleshooting technical issues
• Answer questions about what inFlow can/can't do
• Gather feedback from customers and share with our development team
• Represent the customer voice and CSI team on special projects across departments like Sales, QA and Product teams
• Come up with your own ideas on how to help out!

What we're looking for

• Customer-centric and empathetic. You empathize with customer pain points and genuinely care about finding them a solution. You're willing to go the extra mile to make our solution work for them.
• Strong communicator. You have no problem picking up the phone and talking to customers directly to train them, help solve problems or just check-in
• Quick learner. You can learn complex software and processes quickly and are efficient with your time.
• Self-starter. You are naturally self-motivated and can manage your own time well
• Technical. You have strong problem-solving skills and are not afraid to tackle tough technical computer issues.
• Team player. We're a tight-knit team that always helps each other out, even if it's outside our responsibilities.
• Great personality. No need to be the life of the party but you are friendly, positive, and likeable.
• Remote work environment. You are comfortable working from home 5 days a week (for now) and communicating with the rest of the team online.

Nice to have

• Experience in front-line or service-based positions with direct customer interactions (support, hospitality, retail, etc.)
• Experience or understanding of the software-as-a-service industry
• A plus - experience with onboarding/training, support, inventory management, small businesses, working remotely and weird hobbies - we looove weird hobbies!

Now what?

What are you waiting for? To apply, go to this webpage:

• https://bit.ly/archonsystems-CustomerOnboardingSupportSpecialist-April-2022

What you can expect when applying for a job at Archon

• http://www.archonsystems.com/devblog/2019/04/15/what-you-can-expect-when-applying-for-a-job-at-archon/

At Archon we celebrate diversity as an equal opportunity employer. We hire people based on what they can contribute and we provide equal pay for equal work.

Community & Support Representative

Help small businesses with our software and build a user community!
As a Community & Support Representative, you’ll be helping customers use our products, troubleshoot their issues and, in general, making sure they are taken care of. We want to humanize the technology experience and build a great user community.

What you'd do

Core responsibilities

• Talk to our customers through email, live chat and phone during business hours (9am - 5pm, Monday-Friday)
• Provide customer support for thing such as:
• Troubleshoot technical issues (e.g. investigate software bugs versus user errors)
• Investigate software integration errors
• Teach customers how to use our products
• Answer questions about what inFlow can and can't do
• Make people happy by solving problems. Earn more praise like this: "I want to thank inFlow support. They were so amazing helping us set up our very complicated inventory."
• Work on side projects to help improve support, engagement and retention

Secondary responsibilities

• Gather feedback from customers and share with our development team
• Periodically help with testing and suggesting new improvements to the product
• Represent the customer voice and Support team on special projects across departments like Sales, QA and Product teams
• Provide feedback on ways to improve and expand our internal and external support articles
• Come up with your own ideas on how to help out!

What we're looking for

• Customer-centric and empathetic. You empathize with customer pain points and genuinely care about finding them a solution. You're willing to go the extra mile to make our solution work for them.
• Technical. You have strong problem solving skills and are not afraid to tackle tough technical computer issues.
• Quick learner. You can learn complex software and processes quickly and are efficient with your time.
• Strong communicator. You can explain complicated concepts in a simple and understandable way and have no problem picking up the phone to help resolve customer issues.
• Self-starter. You are naturally self-motivated and can manage your time well.
• Team player. We're a tight knit team that always helps each other out, even if it's outside our responsibilities.
• Great personality. No need to be the life of the party but you are friendly, positive, and likeable.
• Remote work environment. You are comfortable working from home 5 days a week (for now) and communicating with the rest of the team online.

Nice to have

• Experience in front-line or service-based positions with direct customer interactions (support, hospitality, retail, etc.)
• Experience or understanding of the software-as-a-service industry
• A plus - experience with technical support, inventory management, small businesses, working remotely and weird hobbies - we looove weird hobbies!

Now what?

What are you waiting for? To apply, go to this webpage:

• https://bit.ly/archonsystems-CommunityandSupportRep-Feb-2022

What you can expect when applying for a job at Archon

• http://www.archonsystems.com/devblog/2019/04/15/what-you-can-expect-when-applying-for-a-job-at-archon/

At Archon we celebrate diversity as an equal opportunity employer. We hire people based on what they can contribute and we provide equal pay for equal work.